Refund policy

Subscription boxes
You can skip or cancel an upcoming box before that month’s cutoff. If we have not packed or shipped it, we refund or do not charge that cycle.

Opened or delivered boxes are not returned. These are pet items (toys, chews, lick mats). We cannot take them back for hygiene.

If the box arrives damaged, empty, or clearly wrong (wrong pet type or size), email photos to mark@denclubpets.com within 7 days. We will replace that box or refund that cycle.

Shop items (when sold separately)
Unused items in original packaging may be returned within 14 days of delivery. You pay return shipping unless we sent the wrong item. Opened chews, treats, or used toys cannot be returned.

Refunds go back to the original payment method after we confirm the claim.