Frequently Asked Questions

Shipping

When will my box ship?
Boxes ship within the first week of each month. You'll receive a tracking number by email.

Do you ship everywhere in the US?
Yes, we ship to all 50 states.

Cancellation

How do I cancel?
You can cancel anytime from your account page before your next billing date. No fees, no hassle.

Box Size

How do I choose the right size?
During the quiz, you'll tell us your pet's breed and size so we can match products accordingly.

Allergies

My pet has allergies. Can you accommodate?
Yes! Let us know in the quiz and we'll make sure your box avoids those ingredients.